The First-Time User Experience
When a user opens OneApp for the first time, the system proactively initiates a guided tour. This "shoutout" ensures immediate orientation by highlighting the application's core components, including performing some actions automatically to streamline the tour.
User Lands on App
First time launch
"Welcome" Shoutout Appears
User clicks "Take a Tour"
1. Create Query (+)
✨ Closes Automatically
2. Bid Planning
✨ Back Click Automated
3. Menu
✨ Closes Automatically
4. Notifications
5. Existing Queries
6. Check Progress
Tour Ends
User is oriented on Homepage
On-Demand Step-by-Step Guidance
Users can access detailed walkthroughs for specific tasks via the self-help menu. This expanded flow for "Create New Inquiry" shows the granular, field-by-field guidance the system provides, ensuring complex forms are completed accurately.
Start: Select "Create New Inquiry"
1. Select Product: "Tractor"
2. Enter Mobile Number
3. Enter Customer Name
4. Select Location: Seal & Village
5. Select Entrusted Model
6. Select Expected Delivery Date
7. Answer: "Customer owns a tractor?"
8. Fill Remaining Form Fields
9. Click Submit
Success: Inquiry Created
Smart & Dynamic Assistance
The guidance system reacts to on-screen information. This flowchart demonstrates how the "Create Inquiry" walkthrough adapts. If a user enters a mobile number that already exists, the system intelligently diverts the flow to prevent duplicate entries.
User Enters Mobile Number
System Check: Does inquiry already exist?
NO
Continue Standard Flow
Proceeds to ask for customer name
YES
Divert Flow
Shows message: "Existing inquiry found"
A Centralized Content Hub
The self-help menu is an embedded resource center. This allows users to access training videos, pricing documents, and more directly within the application, eliminating workflow disruption.
Interactive Tours
Step-by-step walkthroughs that guide users through application features in real-time. Examples include the initial 'App Tour' and task-specific guides like 'Create a New Inquiry'.
Key Terminology
Understanding the terms used in the OneApp guidance system helps clarify its functionality and benefits.
Shoutout
A proactive, welcoming message that appears for new users to initiate an action, such as starting a guided tour.
Walkthrough
An interactive, step-by-step guide that highlights different elements of the user interface to teach a process.
Self-Help Menu
A persistent on-screen widget (e.g., a '?' icon) that provides users with on-demand access to all help resources.
Feature Engagement Analysis
Analyzing user interactions with the guidance system helps identify the most valuable support features. This chart shows hypothetical engagement data, providing insights for refining the user assistance strategy.