Demonstration & Key Features
First-time user experience with guided tours.
On-demand access to PDFs, videos, and guides.
Simplifying tasks by automating clicks and navigation.
Proactively guiding users from old to new processes.
Feature Showcase:
A full-screen pop-up greets first-time users, initiating a tour that highlights key app sections like 'Vendor Point', 'Target vs Achievement', and 'New Order' creation.
Client Feedback:
Noted that the logo and tagline shown in the demo pop-up were outdated. This was acknowledged as important feedback.
Feature Showcase:
Demonstrated the in-app assistant, which acts as a central repository for various help materials. Showed how a user can access a specification sheet (PDF) directly within a pop-up without leaving the app.
Feature Showcase:
A walkthrough for 'Create an Order' was shown. This was a mix of guidance (telling the user where to click) and automation (automatically clicking certain elements like 'Delivery Address' to reduce user effort).
Key Capability Confirmed:
WalkMe supports multi-language translation (including Hindi and 100+ others), which is crucial for the target dealer audience.
Feature Showcase:
A scenario was presented where a billing process has changed. When a user navigates to the old 'Bill List' section, a pop-up proactively appears. It informs them of the new process and then guides them step-by-step to the correct, new 'New Bill Section', preventing errors and reinforcing the updated workflow.
The POC successfully demonstrated that WalkMe's core capabilities—including onboarding, self-help, guided automation, and proactive change management—are fully functional and effective on the E-Sampark mobile application. The platform's ability to simplify complex tasks and support multiple languages addresses key requirements for the app's diverse user base.